FAQ

I use eco-friendly materials, 100% natural and non-toxic: untreated wooden beads without lacquer (apple, beech, ash, cedar), 100% cotton yarn, hypoallergenic holofiber, recycled plastic packaging from chocolate eggs, and 100% cotton fabric.

I package all my toys in cotton pouches. These pouches are great for transportation, gifting, and keeping the toys safe.

I can include a greeting card with a message on it for the toy and place it inside the packaging.

I'm committed to environmental preservation, which is why I'm not a proponent of additional disposable gift packaging. Instead, I pack all my toys in cotton pouches, providing an excellent eco-friendly solution that serves both as a gift package and can be reused. Upon request, I can personally embellish this pouch, add embroidery, or include hand-crocheted small details. Feel free to reach out if you're interested in a unique gift presentation. Should you have any further inquiries about gift packaging or any other aspects of our products, please don't hesitate to contact me at support@coloredyarn.com.

Currently, we accept credit or debit cards, Apple Pay, and Google Pay for your convenience. We're continuously working to enhance your shopping experience, and we're actively exploring additional payment methods to provide even more options for our valued customers.

We offer worldwide shipping via tracked shipping.

We use UkrPoshta's tracked shipping and your country's tracked courier service to deliver your orders. Typically, it takes around 14 to 28 business days for your package to arrive. Please note that occasionally there might be minor delays, but rest assured, we're working hard to ensure your order reaches you within 30 days. In the rare case that it takes longer than 60 days, we'll consider it lost and take necessary actions. It's important to know that these delays are beyond our control and are influenced by postal services and customs of the recipient country. Factors such as seasonal holidays, strikes, or customs processing times might affect delivery. However, please understand that these elements aren't within our realm of control. During peak periods like holidays, shipments to destinations such as the USA and Australia might experience extended wait times of up to 45-60 days due to customs procedures. While these instances are infrequent, they remind us of the unpredictable nature of the delivery process. We want to assure you that if you have any concerns or questions, we're here to support you. Your satisfaction is our top priority.

Yes, we provide international shipping to a wide range of countries across the globe. I ship to almost all countries, except for those with which there is no postal connection. However, if a buyer's country is not listed for shipping, they can easily get in touch with me through the provided contact form or via email at support@coloredyarn.com. I'm dedicated to finding solutions for any shipping-related queries or concerns.

Yes, we provide the option for express shipping worldwide, which typically takes approximately 5-7 business days for delivery. If you're interested in expedited shipping, please contact me directly before placing your order. We can discuss the details and any associated additional costs for the express delivery service. Your satisfaction is important, and I'm here to assist you in making the best shipping choice for your needs.

All items are tracked, and tracking details will be emailed to you once your order is shipped.

If you need to cancel or change your order, please contact us immediately. We will do our best to assist you, but if the order has been shipped, changes may not be possible.

Additional duties and taxes may apply once the item arrives, and these are the responsibility of the recipient. Please note that we are unable to mark international orders as gifts as a means of avoiding or reducing customs fees or taxes. For detailed information regarding your country's customs policies, kindly reach out to your local customs office, the service provider, or refer to your government's official website for specific details on taxes and fees.

In the event that a package is lost during transit, I will work with you to arrange re-delivery or a refund of the original purchase price.

Yes, we're happy to accept returns or exchanges within 14 days of you receiving your order. To initiate the process, please get in touch with us. Please note that items must be unused and returned in their original packaging with all tags still attached. It's important to mention that the customer is responsible for covering the postage costs associated with the return. Additionally, if items have been used or show signs of wear, we reserve the right to decline full refunds of the original item price or the option to replace the product. Your satisfaction is our priority, and we're here to assist you throughout the return or exchange process. Feel free to reach out to us if you have any questions or concerns.

In the unfortunate event that your item arrives damaged, please don't hesitate to contact us immediately. Kindly provide photos of the damaged item and proof of purchase, and we will swiftly work towards a resolution. It's important to note that if you don't reach out to us within 5 days of receiving the damaged item, it will be considered as accepted, and the option for exchange or return may no longer apply.

I want to emphasize that each ColoredYarn toy is individually handcrafted, resulting in slight variations from piece to piece. This uniqueness is what makes my toys special. I encourage you to carefully select items based on the detailed descriptions and measurements provided on our website. However, if you still have questions or uncertainties, please contact me directly for further clarification. My goal is to ensure you are completely satisfied with your purchase, and I'm more than happy to provide additional information, images, and assistance to help you make the right choice. Your happiness is important to me and I'm dedicated to providing you with the best experience possible.

My toys are designed for children aged 3 months and older. However, it's important not to leave small children unattended with toys. If you notice any signs of damage or wear, refrain from allowing children to play with them.

You can personalize my toys by changing the color of certain parts, adding embroidery, or incorporating extra details like flower crowns, hearts, bows, hats, bowties, and more, according to your preferences. Simply reach out to me directly or specify your customization preferences during the order checkout.

I have a color chart available, and you can indeed change the color of each individual part. To do so, just get in touch with me or specify your preferences in the customization field during the order process.

Absolutely, I love creating custom toys. If you're looking for something unique that isn't currently in my shop, you can place a custom order through the Custom Order Request page.

Yes, it's possible. If you need to make changes to your order after placing it, simply contact me with your order number via email support@coloredyarn.com

Currently, this option isn't available. However, I'm continuously working to enhance my services, and this feature will be coming soon.

Feel free to reach out to me at any time by emailing me or using the contact form on the Contact page. Your questions and inquiries are always welcome, and I'm here to help.

We recommend hand washing in cold water with gentle baby soap. Avoid soaking the toy for an extended period (wooden beads might get wet and crack). Rinse thoroughly and let it air dry. If needed, redistribute the stuffing. Allow to air dry. Prolonged exposure to water or sunlight may cause wooden parts to crack. Remember, these are handmade toys, and proper care will help them maintain their quality and charm for a long time. If you have any specific concerns about caring for your toys, feel free to reach out to me at support@coloredyarn.com. I'm here to help!

For toys with wooden or non-soft parts, we recommend avoiding prolonged exposure to water. You can lightly wipe the non-soft parts with a damp cloth if necessary. Be cautious not to soak wooden parts, as they can crack if exposed to water for too long.

Yes, extreme changes in temperature or humidity can potentially affect the toys. It's best to store them in a dry and moderate environment. Avoid exposing the toys to direct sunlight or excessive heat, as this can lead to color fading or material degradation.